Refund Event or Adjust Registration Fee

Administrators have the ability to refund attendees the cost of an event fee or make an adjustment to their registration activity.

To refund or adjust an attendee's registration, go to Event Management > Events.

1. Select the pencil icon to the left of the relevant event.
   
   
2. Select the Attendees tab.
   
   
3. Click the pencil icon to the left of the individual whose invoice needs editing.
   
   
4. Select the Registration Group tab; the individual's paid activities and courses will display.
   
   
5. Under the relevant listed activity, select Make an Adjustment; that payment will be singled out from the list, and an adjustment field will display
   
   
6. In the Make Adjustment field, enter a dollar-amount adjustment.
   • Enter a negative number (preceded by a hyphen) to substract that dollar amount from the balance due.
   • To cancel the entire charge, enter the full balance as a negative number. 
   • Review the Balance Due field before continuing.
     
     
7. Select Update to save changes; a green confirmation message will appear at the top of the screen when changes have been successfully saved, and you'll be returned to that individual's full list of payments.
   
   
8. At the bottom of the list, select Create Adjusted Invoice to generate an updated billing summary; a green confirmation message will appear at the top of the screen when the adjusted invoice has successfully been created.

To view the newly created adjusted invoice, select View Adjusted Invoice, at the bottom of the list of payments.